Donor Policy

The Holding Frames, Inc.  ·  Last Updated October 5, 2025

Thank you for your generous support of The Holding Frames. Your donations help us bring art-based healing programs to communities impacted by crisis, creating space for connection, grief, and hope. This Donor Policy explains how we handle donations, our refund policy, and how your contributions make an impact.

1. Our Mission and Use of Donations

The Holding Frames is dedicated to:

• Bringing communities together to create art and share care
• Deploying Holding Frames to communities in crisis
• Providing sustained healing art programming at no cost to communities
• Building long-term healing and connection across communities

2. Our Commitment to Inclusive Giving

The Holding Frames welcomes donations from all individuals, corporations, and foundations regardless of race, color, religion or creed, sex, gender identity, sexual orientation, age, ethnicity or national origin, marital or family status, disability, veteran status, or any other protected characteristic. We are equally committed to ensuring that the communities we serve receive our programs without discrimination of any kind. Our full Non-Discrimination Policy is available at theholdingframes.org/non-discrimination-policy.

3. Types of Donations

One-Time Donations

Single donations made through our website or other channels to support our general operations and programs.

Recurring Donations

Monthly or annual donations that provide sustained support for our ongoing programs. Recurring donors can modify or cancel at any time by contacting us.

Designated Donations

Donations made for a specific program, event, or community. We deeply value your intention and will make every effort to honor your designation.

When Redirection May Occur: In rare circumstances, we may need to redirect designated funds if we receive more funds than needed for the specific purpose, the designated program is cancelled or completed, or circumstances beyond our control prevent us from fulfilling the designation. If redirection is necessary, we will make reasonable efforts to notify you and use the funds as close to your original intent as possible. By making a designated donation, you acknowledge and consent to this policy.

Donor-Advised Funds (DAFs)

We gratefully accept grants from donor-advised funds. DAF giving is available directly through our donation platform, GiveButter, which supports DAF transfers at checkout. You can also direct your DAF sponsor manually using our legal name (The Holding Frames, Inc.) and EIN (39-4841990). Contact us at info@theholdingframes.org if you need any additional information to complete your grant recommendation.

In-Kind Donations

Non-monetary donations such as art supplies, materials, or services. Please contact us at info@theholdingframes.org to discuss your contribution before sending materials.

Memorial and Tribute Gifts

Donations made in honor or memory of a loved one. We will acknowledge your gift and, if requested, notify the honoree or their family of your thoughtful contribution.

4. How Donations Are Used

Your donations support:

• Program Delivery: Art supplies, materials, and resources for community events
• Frame Deployment: Shipping and delivery of Holding Frames to communities in crisis
• Facilitation: Training and compensating facilitators who lead healing arts sessions
• Community Support: Sustained healing art programming commitments to impacted communities
• Operations: Website maintenance, insurance, administrative costs, and organizational sustainability
• Growth: Expanding our reach to serve more communities

We are committed to transparency and maximizing the impact of every dollar donated to The Holding Frames.

5. Donation Processing

Payment Methods

We accept donations via credit and debit cards, PayPal and other online payment platforms, checks mailed to our address, and bank transfers (contact us for details).

Payment Security

All online donations are processed through secure, PCI-compliant third-party payment processors. We do not store your complete credit card or banking information on our servers. Your financial information is encrypted and protected.

Donation Receipts

You will receive an email receipt immediately after making a donation. This receipt serves as acknowledgment of your gift and may be used for tax purposes. If you do not receive a receipt or need a duplicate, please contact us at info@theholdingframes.org.

6. Tax Deductibility

Your donation receipt will include our organization name and tax identification information, the donation amount and date, and a statement that no goods or services were provided in exchange for your donation (unless applicable).

7. Refund Policy

General Policy

All donations are final and non-refundable. By making a donation, you acknowledge that your contribution is a voluntary gift to support The Holding Frames' mission.

Exceptions

We will consider refund requests only in cases of processing errors resulting in an incorrect charge, duplicate charges for the same donation, or unauthorized transactions made without your authorization.

How to Request a Refund

If you believe you qualify for a refund, please contact us within 30 days of your donation at info@theholdingframes.org with your name, donation date, amount, reason for the request, and transaction confirmation or receipt. We will respond within 10 business days. Approved refunds will be issued to the original payment method within 10–15 business days.

Recurring Donation Cancellation

Recurring donations can be cancelled at any time by contacting us at info@theholdingframes.org or managing your subscription through your payment platform. Cancellations take effect for the next scheduled donation. Previously processed donations are not refundable.

8. Donor Privacy and Recognition

Privacy

We respect your privacy and will not sell, trade, or share your personal information with third parties except as necessary to process your donation. See our Privacy Policy for complete details.

Recognition

We may recognize donors through acknowledgment on our website or in annual reports (with your permission), thank-you messages and impact updates, and invitations to special events or program updates. If you prefer to remain anonymous, please let us know when making your donation and we will honor your request.

9. Donor Bill of Rights

As a donor to The Holding Frames, you have the right to:

• Be informed of our mission and how we use donated resources
• Know that your gift will be used for the purposes for which it was given
• Receive appropriate acknowledgment and recognition
• Have your donation information handled with confidentiality
• Expect professional conduct from all individuals representing The Holding Frames
• Be informed whether those seeking donations are volunteers, employees, or hired solicitors
• Have access to our most recent financial statements upon request
• Have your concerns addressed promptly and professionally
• Request removal from our mailing list at any time

10. Corporate and Foundation Giving

We welcome partnerships with corporations, foundations, and other organizations. If you represent an entity interested in supporting The Holding Frames, please contact us to discuss grant opportunities, corporate sponsorships, employee giving and matching gift programs, donor-advised fund grants, and in-kind donations.

Contact: info@theholdingframes.org

11. Planned Giving and Legacy Gifts

We gratefully accept planned gifts, including bequests in wills or living trusts and beneficiary designations on life insurance policies or retirement accounts. If you are considering a legacy gift to The Holding Frames, we recommend consulting with your financial or legal advisor. Please contact us so we can ensure your gift is honored according to your wishes.

12. Donor Feedback and Concerns

Your trust is important to us. If you have questions, concerns, or feedback about your donation or our donor policies, contact us at info@theholdingframes.org. We will respond within 5 business days and are committed to addressing your concerns professionally and transparently.

13. Changes to This Policy

We may update this Donor Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated date. We encourage donors to review this policy periodically.

14. Contact Information

15. Acknowledgment

By making a donation to The Holding Frames, you acknowledge that you have read, understood, and agree to this Donor Policy.

Thank you for supporting The Holding Frames. Your generosity creates hope, sustains healing, and connects communities across the country. Together, we prove that no one heals alone.