Donor Policy

Last Updated: October 5, 2025

Thank you for your generous support of The Holding Frames. Your donations help us bring healing arts programs to communities impacted by crisis, creating space for connection, grief, and hope. This Donor Policy explains how we handle donations, our refund policy, and how your contributions make an impact.

1. Our Mission and Use of Donations

The Holding Frames is a healing arts project dedicated to:

• Bringing communities together to create art and share care
• Deploying Holding Frames to communities in crisis
• Providing up to three years of healing art programming at no cost to communities
• Sustaining long-term healing and connection across communities

2. Types of Donations

One-Time Donations

Single donations made through our website or other channels to support our general operations and programs.

Recurring Donations

Monthly or annual donations that provide sustained support for our ongoing programs. Recurring donors can modify or cancel their recurring donations at any time by contacting us.

Designated Donations

Donations made for a specific program, event, or community. We deeply value your intention and will make every effort to honor your designation.

When Redirection May Occur: In rare circumstances, we may need to redirect designated funds to similar programs or our general operations if:

• We receive more funds than needed for the specific purpose
• The designated program or event is cancelled or completed
• Circumstances beyond our control prevent us from fulfilling the designation
• The designated purpose is no longer feasible or aligned with our mission

If we need to redirect your designated donation, we will make reasonable efforts to notify you and use the funds in a manner as close as possible to your original intent. By making a designated donation, you acknowledge and consent to this policy.

In-Kind Donations

Non-monetary donations such as art supplies, materials, or services. If you wish to make an in-kind donation, please contact us at info@theholdingframes.org to discuss your contribution.

Memorial and Tribute Gifts

Donations made in honor or memory of a loved one. We will acknowledge your gift and, if requested, notify the honoree or their family of your thoughtful contribution.

3. How Donations Are Used

Your donations support:

• Program Delivery: Art supplies, materials, and resources for community events
• Frame Deployment: Shipping and delivery of Holding Frames to communities in crisis
• Facilitation: Training and compensating facilitators who lead healing arts sessions
• Community Support: Three-year healing art programming commitments to impacted communities
• Operations: Website maintenance, insurance, administrative costs, and organizational sustainability
• Growth: Expanding our reach to serve more communities

We are committed to transparency and maximizing the impact of every dollar donated to The Holding Frames.

4. Donation Processing

Payment Methods

We accept donations via:

• Credit and debit cards
• PayPal or other online payment platforms
• Checks mailed to our address
• Bank transfers (contact us for details)

Payment Security

All online donations are processed through secure, PCI-compliant third-party payment processors. We do not store your complete credit card or banking information on our servers. Your financial information is encrypted and protected.

Donation Receipts

You will receive an email receipt immediately after making a donation. This receipt serves as acknowledgment of your gift and may be used for tax purposes. Please retain this receipt for your records.

If you do not receive a receipt or need a duplicate, please contact us at info@theholdingframes.org.

5. Tax Deductibility

Information provided on your donation receipt:

• Organization name and tax identification information
• Donation amount and date
• Statement that no goods or services were provided in exchange for your donation (unless applicable)

Note: The Holding Frames provides this receipt in good faith. The IRS requires donors to substantiate charitable contributions. We recommend keeping your receipt with your tax records.

6. Refund Policy

General Policy

All donations are final and non-refundable. By making a donation, you acknowledge that your contribution is a voluntary gift to support The Holding Frames' mission.

Exceptions

We will consider refund requests only in the following circumstances:

• Processing Errors: If you were charged incorrectly due to a technical error
• Duplicate Charges: If you were charged more than once for the same donation
• Unauthorized Transactions: If a donation was made without your authorization

How to Request a Refund

If you believe you qualify for a refund under one of the exceptions above, please contact us within 30 days of your donation:

• Email: info@theholdingframes.org
• Include: Your name, donation date, amount, and reason for refund request
• Provide: Transaction confirmation or receipt

We will review your request and respond within 10 business days. If approved, refunds will be issued to the original payment method within 10-15 business days.

Recurring Donation Cancellation

Recurring donations can be cancelled at any time by:

• Contacting us at info@theholdingframes.org
• Managing your subscription through your payment platform (if applicable)

Cancellations take effect for the next scheduled donation. Previously processed donations are not refundable.

7. Donor Privacy and Recognition

Privacy

We respect your privacy and will not sell, trade, or share your personal information with third parties except as necessary to process your donation. See our Privacy Policy for complete details.

Recognition

We may recognize donors in the following ways:

• Acknowledgment on our website or in annual reports (with your permission)
• Thank-you messages and impact updates
• Invitations to special events or program updates

Anonymous Donations: If you prefer to remain anonymous, please let us know when making your donation. We will honor your request and not publicly recognize your gift.

8. Donor Bill of Rights

As a donor to The Holding Frames, you have the right to:

• Be informed of our mission and how we use donated resources
• Know that your gift will be used for the purposes for which it was given
• Receive appropriate acknowledgment and recognition
• Be assured that information about your donation is handled with confidentiality
• Expect that all relationships with individuals representing The Holding Frames will be professional in nature
• Be informed whether those seeking donations are volunteers, employees, or hired solicitors
• Have access to our most recent financial statements
• Be assured that your concerns will be addressed promptly and professionally
• Request to be removed from our mailing list at any time

9. Corporate and Foundation Giving

We welcome partnerships with corporations, foundations, and other organizations. If you represent an entity interested in supporting The Holding Frames, please contact us to discuss:

• Grant opportunities
• Corporate sponsorships
• Employee giving programs
• Matching gift programs
• In-kind donations

Contact: info@theholdingframes.org

10. Planned Giving and Legacy Gifts

We gratefully accept planned gifts, including:

• Bequests in wills or living trusts
• Beneficiary designations (life insurance, retirement accounts)
• Charitable gift annuities
• Charitable remainder trusts

If you are considering a planned gift to The Holding Frames, we recommend consulting with your financial or legal advisor. Please contact us so we can ensure your gift is used according to your wishes.

11. Donor Feedback and Concerns

Your trust is important to us. If you have questions, concerns, or feedback about your donation or our donor policies:

• Contact us directly at info@theholdingframes.org
• We will respond to your inquiry within 5 business days
• We are committed to addressing your concerns professionally and transparently

12. Changes to This Policy

We may update this Donor Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated "Last Updated" date. We encourage donors to review this policy periodically.

13. Contact Information

14. Acknowledgment

By making a donation to The Holding Frames, you acknowledge that you have read, understood, and agree to this Donor Policy.

---

Thank you for supporting The Holding Frames. Your generosity creates hope, sustains healing, and connects communities across the country. Together, we prove that no one heals alone.