Privacy Policy
The Holding Frames ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theholdingframes.org, participate in our healing arts programs, or engage with our organization.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you sign up for our newsletter, make a donation, register for or participate in our community art events, contact us through our website or email, apply to become a partner organization, volunteer with our programs, or submit artwork, messages, or stories.
This information may include name and contact information (email address, phone number, mailing address), payment information (processed securely through third-party payment processors), organization or community affiliation, demographic information (optional, used only for program evaluation), photos or videos taken during events (with your consent), and messages, artwork descriptions, or personal stories you choose to share.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including browser type and version, device information, IP address, pages visited and time spent on pages, referring website addresses, and click data and navigation patterns.
2. How We Use Your Information
We use the information we collect to organize and facilitate healing arts events and programs, process donations and provide receipts for tax purposes, send updates about our programs, events, and impact, respond to your inquiries and communicate with participants, deploy Holding Frames to communities in crisis, connect communities and share messages of hope and solidarity, evaluate and improve our programs, maintain relationships with partner organizations, share stories of impact and healing (with your permission), and comply with legal obligations.
3. Photos, Videos, and Artwork
- Event Photography: We may photograph or video record participants during events. We will seek verbal or written consent before using images that clearly identify individuals in our marketing materials, social media, or publications.
- Artwork and Messages: Artwork created during our programs, including painted frames and written messages, may be photographed, shared with recipient communities, and featured in our communications to demonstrate the power of healing through art.
- Opt-Out: You may decline to be photographed or request that your image not be used by informing our staff at any time.
- Children: We obtain explicit parental or guardian consent before photographing or identifying minors in any published materials.
4. How We Share Your Information
We respect your privacy and do not sell your personal information. We may share your information in the following circumstances.
With Partner Organizations
We work with community partners, schools, nonprofits, and affiliate chapters to deliver our programs. We may share relevant contact information and program details with these partners to coordinate events and support healing initiatives.
Service Providers
We work with a small number of trusted third-party platforms to operate our organization. These currently include:
- GiveButter — donation processing and donor management
- Mailchimp — email communications and newsletters
- Squarespace — website hosting and maintenance
- Salesforce — constituent relationship management
- Supabase — volunteer portal and program data
Each provider is contractually obligated to keep your information confidential and use it only for the purposes we specify. We periodically review our service providers to ensure they meet our privacy and security standards.
Community Impact Stories
With your explicit consent, we may share photos of artwork and messages created during events, testimonials and stories of healing, and community impact reports. We will always respect your privacy and anonymize information when requested.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Sensitive Information and Crisis Response
Given the nature of our work supporting communities impacted by crisis and trauma, we understand that some interactions may involve sensitive personal experiences. We handle all such information with the utmost care, compassion, and confidentiality.
- 988 Suicide and Crisis Lifeline — call or text 988
- Crisis Text Line — text HELLO to 741741
- SAMHSA Disaster Distress Helpline — call or text 1-800-985-5990
- Emergency Services — 911
6. Donations and Payment Information
When you make a donation to The Holding Frames, your payment information is processed securely through GiveButter, our third-party donation platform. We do not store your complete credit card or banking information on our servers. We retain donation records for providing tax-deductible receipts, maintaining accurate financial records, acknowledging your support, and complying with legal and regulatory requirements.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
8. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, partner organizations, and fundraising platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
9. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including SSL encryption for data transmission, secure servers and hosting infrastructure, regular security assessments, limited access to personal information on a need-to-know basis, and staff training on privacy and data protection. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
11. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your information, opt out of email communications at any time, withdraw consent for photo or video use, and request a copy of your information in a portable format. To exercise any of these rights, please contact us at hello@theholdingframes.org.
12. Children's Privacy
The Holding Frames welcomes participation from people of all ages, including children and families. When children participate in our programs, we obtain parental or guardian consent for children under 13 before collecting any personal information, obtain explicit consent before photographing or identifying minors in published materials, and handle information about minors with extra care and sensitivity. Parents or guardians may review, update, or request deletion of their child's information at any time.
13. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer and process that information in the United States.
14. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, shared, or sold; the right to delete personal information held by us; the right to opt out of the sale of personal information (we do not sell personal information); and the right to non-discrimination for exercising your CCPA rights. To submit a privacy request, please contact us at hello@theholdingframes.org.
15. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the date above. We encourage you to review this Privacy Policy periodically.
16. Contact Us
The Holding Frames, Inc.
General inquiries: info@theholdingframes.org
Privacy requests: hello@theholdingframes.org
Mailing Address: 123 Amy Circle, Lakeland, FL 33809
Website: theholdingframes.org
17. Consent
By using our website, participating in our programs, or engaging with The Holding Frames, you consent to this Privacy Policy and agree to its terms.
The Holding Frames is dedicated to creating safe, healing spaces for communities. We take your privacy seriously and are committed to protecting your personal information while we work together to create hope and support healing.