Terms of Service

Last Updated: October 5, 2025

Welcome to The Holding Frames. These Terms of Service ("Terms") govern your access to and use of our website (theholdingframes.org), our programs, events, and services. By accessing or using our website or participating in our programs, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with these Terms, please do not use our website or participate in our programs.

1. About The Holding Frames

The Holding Frames is a healing arts project that brings communities together to create, connect, and share care through art. We facilitate programs where participants paint, write, and share messages of hope with communities impacted by crisis.

2. Acceptance of Terms

By accessing our website, registering for events, participating in our programs, making donations, or otherwise engaging with The Holding Frames, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

3. Eligibility

Our services are available to:

• Individuals age 18 and older
• Minors under 18 with parental or guardian consent and supervision
• Organizations and communities seeking healing arts programs

By using our services, you represent and warrant that you meet these eligibility requirements.

4. Program Participation

Event Registration

When you register for or participate in our programs and events, you agree to:

• Provide accurate and complete information
• Attend scheduled events or notify us in advance if you cannot attend
• Follow instructions and guidance from our facilitators and staff
• Respect other participants and create a safe, inclusive environment
• Handle art materials and equipment with care

Code of Conduct

All participants agree to:

• Treat all individuals with respect, dignity, and compassion
• Refrain from discriminatory, harassing, or harmful behavior
• Respect the privacy and stories of other participants
• Not use programs for commercial or promotional purposes without permission
• Follow all safety guidelines and venue rules

We reserve the right to remove any participant who violates this Code of Conduct or disrupts programs.

Minors

Parents or guardians who allow minors to participate in our programs:

• Must provide consent for participation
• Are responsible for supervising their children during programs
• Must review and agree to our photo/media consent policies
• Acknowledge that The Holding Frames is not a childcare service

5. Intellectual Property and Content

Website Content

All content on our website, including text, graphics, logos, images, videos, and software, is the property of The Holding Frames or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, distribute, or reproduce our content without permission
• Use our name, logo, or branding without written authorization
• Remove copyright or proprietary notices from any content

User-Generated Content (Artwork and Messages)

When you create artwork, write messages, or submit content during our programs, you:

• Retain ownership of your individual creative work
• Grant us a license to photograph, display, share, and distribute your artwork and messages as part of our healing arts mission, including:
  • Deploying frames to communities in crisis
  • Photographing and featuring artwork in our communications
  • Sharing your messages of hope with recipient communities
  • Using images in reports, social media, and fundraising materials
• Understand that collaborative artworks created during events may be displayed publicly and shared with communities

Content Guidelines

Any content you create or submit must:

• Be appropriate for all ages and audiences
• Not contain hate speech, violence, or discriminatory content
• Not violate others' intellectual property rights
• Not include personal information about others without consent
• Align with our mission of healing, hope, and connection

We reserve the right to remove or not deploy any content that violates these guidelines.

6. Photography and Media

We may photograph and video record our events to document the healing work and share the impact of The Holding Frames. By participating, you consent to:

• Being photographed or recorded during events
• Use of your image in our marketing, social media, and communications
• Photography of artwork you create being shared publicly

You may opt out by informing our staff at any event. We will make reasonable efforts to accommodate your request.

For identifiable photos of minors, we obtain explicit parental or guardian consent before use in any published materials.

7. Donations

Donations to The Holding Frames help sustain our healing arts programs. When you make a donation:

• All donations are final and non-refundable except as required by law
• Donations are processed through secure third-party payment processors
• You will receive a receipt for tax purposes (please consult your tax advisor)
• We reserve the right to use donations where they are most needed to support our mission

For our complete Donor Policy, please see our separate Donor Policy page.

8. Disclaimer of Warranties and Services

Not Mental Health Services

If you are experiencing a mental health crisis, please contact:

• National Suicide Prevention Lifeline: 988
• Crisis Text Line: Text "HELLO" to 741741
• Emergency Services: 911

Website and Services

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that our services will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of content

9. Limitation of Liability

To the fullest extent permitted by law, The Holding Frames, its directors, officers, employees, volunteers, and partners shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or other intangible losses
• Damages arising from your use of or inability to use our services
• Any personal injury or emotional distress occurring during program participation
• Loss or damage to personal property
• Actions or content of third parties

Assumption of Risk

By participating in our programs, you acknowledge and assume the risks associated with:

• Handling art supplies and materials
• Attending community gatherings
• Emotional responses to creative activities and community discussions

10. Indemnification

You agree to indemnify, defend, and hold harmless The Holding Frames and its directors, officers, employees, volunteers, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Content you create or submit

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources. We do not endorse or assume responsibility for any third-party content, products, or services. Your use of third-party services is at your own risk and subject to their terms and policies.

12. Event Cancellations and Changes

We reserve the right to:

• Cancel, postpone, or modify events due to circumstances beyond our control (weather, emergencies, venue issues, etc.)
• Change event locations, dates, or formats as needed
• Limit participation or attendance for safety or capacity reasons

We will make reasonable efforts to notify registered participants of any changes. We are not liable for any costs, expenses, or losses incurred due to event cancellations or modifications.

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our services, you consent to our Privacy Policy.

14. Communications

By providing your contact information, you consent to receive communications from The Holding Frames, including:

• Event updates and program information
• Newsletters and impact stories
• Donation receipts and acknowledgments
• Important notices about our services

You may opt out of marketing communications at any time by following unsubscribe instructions in our emails or contacting us directly.

15. Termination

We may terminate or suspend your access to our services at any time, without prior notice, for conduct that we believe:

• Violates these Terms
• Is harmful to other users, our organization, or third parties
• Violates applicable laws or regulations

Upon termination, your right to use our services will immediately cease.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our services shall be resolved through:

• Informal Resolution: We encourage you to contact us first to resolve disputes informally
• Mediation: If informal resolution fails, disputes may be submitted to mediation
• Venue: Any legal action must be brought in the courts located in Polk County, Florida

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Donor Policy, constitute the entire agreement between you and The Holding Frames regarding your use of our services.

19. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by an authorized representative of The Holding Frames.

20. Contact Information

21. Acknowledgment

By using our website or participating in our programs, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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Thank you for being part of The Holding Frames community. Together, we create hope, support healing, and prove that no one heals alone.